I just got this two days ago and tried to access the softwear that manages the online calorie counts, nutrition, etc. I have had to contact customer support several times and still do not have the drivers that allow me to upload my data properly. This is my email to customer support: "I have a computer at work and one at home. They both are XP one is SP 2 and the other SP3. I am using IE 6 on both. I have admin rights to both. I have cookies, javascript and popups enabled. I have downloaded the software. On both computers, when I connect the fully charged armband to the miniplug through the usb port, I get "new hardware found" and it asks for a cd or for me to find the drivers. Of course, I don't have a cd since it didn't come with one, however, I have no idea what driver to choose and/where to find it. Without this step, I cannot use the Activity manager and this makes the product unusable. Can you please assist me in what to do to fix this please? Looking forward to using the product."
I did get a case number back and then about 4 hours later an email which stated that the drivers were attached - however they were not attached. I immediately replied that there were NO attachments and have yet to receive a reply. I called yesterday and this morning and their phone queue is so backed up that you are forced into leaving a message after about a 10 min hold time. I sent them another email this morning which created a new case number. You can only email them on their website which creats a case number. That was about 3 hours ago and I only got an autoreply. The armband itself seems fine although it was really not that clear how to get the manager out of the armstrap. I also bought the external reader device GoWear fit Display Device and did figure out how to get the armband and the wrist reader to synch. It wasn't that easy - not that intuitive. All in all I am hoping to get this straightened out. All the snafus so far have certainly taken the shine off the product. I'll update this when I hear from their customer support.
Update: I finally got the drivers and that was not easy. They said that my gmail account wouldn't receive them. Finally they sent them as a .text message and I changed the drivers to .exe. I recently got a new computer with Vista basic on it and then had to get updated drivers for that too which took a few days. It still says "browser not supported" but seems to work anyway. I have Vista basic home with IE 8 and Foxfire 5.
I really do like the product. I finally figured out that I couldn't sync the device until the armband powers on and sometimes it takes a bit of time to power on after I have taken it off and returned it to my arm. The reports are interesting. I thought I was sleeping more than I was. It even tells me when I am lying down and when I am sleeping. Overall it's a great product and I've kept the three stars mainly because of the difficulty in getting the softwear to work. Customer service says that they are planning to post the drivers in downloads which would make it a breeze to have delt with, however, I think they haven't done that yet.Get more detail about GoWear fit Lifestyle and Calorie Management System.
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