Bodybugg is the same as GoWear by the same makers. Last week the company performed a system maintenance that has not only thrown off their system but my program as well.
Knowing that the system was going to be down I made sure to upload my data at the latest possible time I was going to be available on a PC and that happened to be on a Thursday afternoon. On Monday I tried to upload my data and encountered problems (the error message reflected server issues) so I called the Technical Support line like instructed. I waited for 15 minutes and hung up because I had to get back to work. I called again on Tuesday, waited 10 minutes and spoke to a representative who said that the issue is due to problems with the maintenance update. He did not know when the issue would be resolved and did not offer anything else other than to keep trying or calling back.
By Friday morning I was worried because this had been the longest I had gone without an upload and began getting frustrated that I did not know where I was with my program. I tried uploading again and received the same error. I called Technical Support again and was on hold for 45 minutes on my cell phone which is the only line I have during peak hours. I was told that the issue had been resolved and the fact that my bodybugg was still not working meant that data had been corrupted. He walked me through resetting the data and asked me to upload again. Unfortunately, the worst that could happen happened. All my data from my last upload which is over a week ago had been lost. He asked that I manually enter the data as best as I can remember.
Now, I cannot tell you what I ate for dinner last night, how am I supposed to remember what activity I did on Thursday afternoon of last week???
I am frustrated with the poor service this company has given me. I sure hope this is not all they are capable of. I would like one-week added to my service. Even at that, I am still at a loss with the total one hour and 10 minutes I had to wait on hold.
The product is great but with poor service and technical support, the system better be glitch-free. I am just hoping that no other technical issues occur because this company does not know what to do when it happens. Poor poor service.Get more detail about GoWear fit Lifestyle and Calorie Management System.
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